Call Center Representative Outbound

  • location: Fort Lauderdale, FL
  • type: Temp to Perm
  • salary: $16 - $18 per hour
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job description

Call Center Representative Outbound

Are you a bilingual, experienced customer service/call center professional looking for a new opportunity at an amazing organization? Randstad is proud to partner with a growing organization in the Weston area looking to hire a new team of call center representatives handling inbound and outbound support for Bilingual customers (Spanish/English). This is an incredible opportunity to join a company focused on providing the best solutions to support customers in need of medical coverage and care.

Please send your resume to: zoe.markowitz@randstadusa.com for immediate consideration! Bilingual (English & Spanish) is required for this position. Must demonstrate the ability to read, speak, and write in Spanish.

Responsibilities:
Handling 80-100 incoming calls per day with customer questions or concerns.
Providing customer resolutions through research and collaboration with other departments.
Providing quality service and support with billing, order placement and modification; refunds; system troubleshooting.
Focusing on providing first call resolution and meeting high standards of customer service.

Working hours: 9:00 AM - 6:00 PM

Skills:
Exceptional listening, verbal and written skills.
Organized and detail-oriented, with good time management skills.
Strong decision making and analytical abilities.
Willingness to work a flexible schedule and occasional overtime when needed.
Proven work ethic and team player mentality.
Bilingual (English & Spanish) is required for this position. Must demonstrate the ability to read, speak, and write in Spanish.

Education:
No Degree Required

Experience:
Experienced

Qualifications:
2 years or more of call center, customer care, healthcare support, or sales experience is preferred
Internet Explorer and Microsoft Office experience; 35 WPM typing speed.
Call center, PBX Operator, or high-volume receptionist experience preferred.
Internet/PC troubleshooting technical support experience is a plus.


Please send your resume directly to: zoe.markowitz@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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