Customer Service Representative
Randstad is seeking qualified and experienced Customer Service Representatives for a reputable company in the Johnson City area. These Customer Service Representatives will provide professional and courteous service to their customers and provide technical product support. Maintain and provide accurate, consistent, and timely information to customers; and support the field sales team during the entire sales cycle process.
1.Handles communications (primarily calls) from various customers with differing levels of expertise regarding residential water heating and related products focusing on professionalism, ownership and resolution.
2.Troubleshoot water heaters, water treatment products, pump tanks, expansion tanks and other products handled by the Residential Technical Support Team.
3.Process part orders
4.Help locate qualified service providers
5.Document information into various systems for call tracking
6.Provide follow up assistance
7.Communicate effectively with customers while maintaining a professional image
8.Perform other duties as assigned
Working hours: 8:00 AM - 8:00 PM
High School Diploma or GED
Minimum of 1 year related work experience
??Effectively communicate with internal and external customers and possess exceptional computer/ keyboarding skills
??Excellent customer service skills; especially empathy and voice tone.
??Excellent computer skills in MS Word, MS Excel, e-mail and Windows.
??Use time efficiently and completes tasks on time.
??Respond promptly to customer needs and requests for service and assistance.
??Demonstrate troubleshooting and problem solving skills
??Willing to work a 40 hour schedule within open hours of operation 8:00am-8:00pm Monday-Friday; 9:00am-6:00pm Saturday
??Enjoys helping others
??Excellent oral and written communication skills
Competitive base salary and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.