Customer Service Intermediate level

  • location: Bothell, WA
  • type: Temp to Perm
  • salary: $20 per hour
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job description

Customer Service Intermediate level

Randstad is hiring a Customer Service Rep/Coordinator to work with our client, a global medical device/equipment manufacturer located in Bothell.

Customer-facing sales support with doctors and clinics, and internal Point of Care Ultrasound Team support role.
This position will be knowledgeable about the portable ultrasound machine business offerings, and is responsible to answer customer email and phone calls during core business hours (Pacific time).

Responsibilities:
This position will provide customers with information about portable ultrasound machines, route customer interest to appropriate sales team members, support customers in ordering, updating their account and payment information, entering subscription orders, and processing cancellations, and follow-up for non-return.

The role will also review and respond to emails sent into Lumify functional account during business hours (Pacific time), and will be tasked to monitor customer account set-up, order and transducer exception processes and highlight potential delays or roadblocks.

Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
First point of customer contact for general inquiries like pricing, products, scheduling etc.
Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Working hours: 8:00 AM - 5:00 PM

Skills:
This position will also support the POC Team with demo / loaner equipment configuration, and tracking by serial number, and shipment of equipment to support customer visits, shows/events and testing.

Responsibilities
--Support role acting as a front-line interface (phone call center / email via functional account) to customer
--Answers customer questions relating to Lumify platform e.g., Subscription ordering process, account and payment updates, subscription cancellations
--Support customers with Lumify account set-up and orders on the Lumify Admin Portal.
--Process subscription cancellations
--Communicate risks to customer deliveries to customers, as needed.
--Work closely with the remote Customer Service call center and Commercial Order Management organization(s) to handle customer support requests.
--Provide support to the POC team for demo/loaner equipment set-up, tracking and shipment to customers and events
--Arrange decontamination for returning equipment, track and prepare for redeployment.

Education:
Associate

Experience:
Experienced

Qualifications:
2-5 years of experience in position or specialization.
Education: High-school/Associates or equivalent experience if applicable.


If this opportunity sounds great to you and you would like to be considered for this job, please email a current resume to iris.levy@randstadusa.com

Thanks for your interest in working with Randstad!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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