Customer Service

  • location: Monroeville, PA
  • type: Temp to Perm
  • salary: $16.50 per hour
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job description

Customer Service

Contract duration: 07/08/2019 to 10/04/2019
Schedule: Training: 9am-5:30pm -1st 2 wks. 8am-4:30pm for the next 3 wks. Then rotate 11-7:30 as needed.
Pay rate: $16.50

The primary responsibilities are to verify insurance coverage for potential new patients and re-verify insurance coverage for existing patients in order to process patient prescription needs successfully and demonstrate excellent customer service to patients, healthcare professionals and insurance carriers.

Will work closely with providers to process prior authorization (PA), and drug benefit exception requests on behalf of vendor as the client and in accordance with Medicare Part D CMS Regulations.
Must apply information [provided through multiple channels] to the plan criteria defined through work instruction.
Research and conduct outreach via phone to requesting providers to obtain additional information to process coverage requests and complete all necessary actions to close cases.
Responsible for research and correction of any issues found in the overall process.
Phone assistance is required to initiate and/or resolve coverage requests. Escalate issues to Coverage Determinations and Appeals clinical pharmacists and management team as needed.
Must maintain compliance at all times with CMS and department standards.
Position requires schedule flexibility including rotations through nights, weekend and holiday coverage.

Working hours: 9:00 AM - 5:00 PM

- Customer service focus. Basic experience in MSWord and MSExcel.
- Familiar with medical terminology and knowledge of medical coding.
- Ability to read and interpret billing documents.
- The position also requires an extensive amount of data entry work.
- 2 years experience.
1. HIgh attention to detail
2.Excellent verbal and written communication and interpersonal skills w/ ability to maintain patient confidentiality
3.Proficient computer skills and the ability to navigate in a Windows based environment
4.Ability to follow directions, and adapt in dynamic work environment; ability to adapt to change and remain flexible
5.Ability to work in a high pressure, time sensitive environment
6.Project a professional business image, through phone interaction as well as internal communications
7.Demonstrated problem-solving ability and attention to detail
8.Demonstrated sense of urgency with assignments
9.Advanced organizational skills
10.Advanced telephone skills
11.Ability to read and understand pharmacy/medical terminology
12.Ability to read, analyze and interpret general business correspondence, technical procedures and governmental regulations.
13.Ability to identify and solve practical problems and deal with a variety of concrete variables in standardized situations. Ability to perform basic mathematic calculations maybe required
14.Ability to interpret a variety of work instructions provided through a variety of mediums
15.Ability to anticipate needs and resolve issues with urgency
16.Ability to consistently meet quality and production standards
17.Displays confidence in the ability to learn complex material
18.Demonstrates intellectual curiosity through inquiries to ensure deep understanding of the business and deliver accurate results

High School

Entry Level

High School Diploma or GED required. Associates degree in Business, Accounting or equivalent work experience preferred.

Please apply online

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