Call Center Representative Inbound

  • location: Rocky Hill, CT
  • type: Temp to Perm
  • salary: $14.50 per hour
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job description

Call Center Representative Inbound

Client Services Representatives are trained professionals who provide detailed information about eligibility requirements and protocols, make referrals and document cases. You will be assessing client situations, entering accurate case data and maintaining narrative and statistical records of all client contacts. The Start Date/Training Session is August 5th.


If you are interested and qualified, please reply to this email and send your resume and cover letter explaining why you would be a good fit to: David.Six@randstadusa.com

Responsibilities:
Extensive classroom and on-the-job training
Training Provided

Assessment is required before entering the role.

Working hours: 8:00 AM - 5:00 PM

Skills:
Customer Service Experience - Required
Call Center Experience - Preferred

Education:
High School

Experience:
Experienced

Qualifications:
High School Diploma/GED required with a minimum of two years?? experience in a customer service field required.
Bilingual English/Spanish preferred.
Minimum of one year??s office experience involving use of telephone and computer.
Prior experience demonstrating strong computer and phone skills strongly preferred.
Previous Contact Center experience desirable.
Proficiency with MS Office applications required.
Ability to handle a high call volume in a fast-paced Contact Center environment.
Ability to diffuse difficult situations while handling calls
Ability to follow strict guidelines in regard to verification and authorization.
Ability to maintain a high level of confidentiality in day-to-day duties.
Ability to follow strict guidelines in regard to verification and authorization.
Solid written and verbal communication, listening, organization and priority setting skills.
Strong customer focus in all tasks and activities, even while under pressure.
Solid problem-solving skills.
Ability to work and produce in a team environment.
Ability to relate well with people from diverse groups.


If you are interested and qualified, please reply to this email and send your resume and statement of interest explaining why you would be a good fit to: David.Six@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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