Call Center Representative Inbound

  • location: Clearwater, FL
  • type: Temp to Perm
  • salary: $12 - $13 per hour
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job description

Call Center Representative Inbound

Randstad is working Consumer Support Agent will be responsible for the fulfilment consumer requests that are received via phone. The phone agent plays an integral role in ensuring consumer related communications are processed in a timely manner. The ideal candidate will possess keen attention to detail and has the ability to juggle multiple priorities at one time in a call center environment. We are looking for experience in Call Center customer service handling escalations, and handle customer inquiries and concerns. Previous experience handling credit card issues would be ideal*

Responsibilities:
Handle any document requests.
Ability to handle multiple tabs
Ability to manage upwards of 80+ calls per day.
Great data entry
3-5 years customer service or case management.
Follow up on all customer inquiries while handling any escalated requests.
Handle any consumer requests via email, call or correspondence.

Working hours: 9:00 AM - 5:30 PM

Skills:
Computer skills
patience to handle escalated calls from customers
Call cenetr experience

Education:
High School

Experience:
Experienced

Qualifications:
Previous call center and or case management requests at least 3-5 years
Positive attitude and ability to multitask
Experience with escalated calls and or customer issues
Bilingual - spanish and english preferred but not required*


Please apply directly to this posting, and send your resume to saydelis.rodriguez@randstadusa.com for immediate consideration. Please review responsibilities and qualifications prior to applying.*

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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