Customer Service/Call Center

  • location: Aurora, IL
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Customer Service/Call Center

Do you like solving problems?
Do you like talking to people?
Do you enjoy working on a computer?

Well Randstad has an opportunity for you! We are currently looking to fill positions customer service positions at our call center in Aurora. This is a temp to perm position with a large logistics company. They are looking for motivated candidates to help grow their business.

On typical day/week you would be responsible for:

--Recognizing and resolving documentation errors
--Assisting customers via phone and email with inquiries
--Performing general clerical duties as assigned, including: answering and directing phone calls, and data entry
--Available to work a variety of shifts, including days, evenings, nights, and weekends

Responsibilities:
--Understands basic administrative functions of Customer Service area
--Able to handle routine customer calls and appropriately escalates complex issues to the next level of management
--Maintains training and knowledge of customer policies regarding all aspects of product movement.
--Must be able to research customer inquiries and resolve issues in a timely manner.
--Maintain records of all customer interactions and transactions to include all inquires, comments, complaints and resolution decisions
--Communicating courteously with customers by telephone
--Investigating and solving customers' problems
--Able to articulate clearly with peers and managers to discuss possible improvements to customer service provided
--Strong problem solving ability in order to provide clear resolution to issues
--Support achieving customer metrics and goals
--Document call information according to standard operating procedures
--Complete call logs
--Awareness and understanding of customer key performance indicators (KPIs) and performance to those KPIs

Working hours: 8:00 PM - 5:00 PM

Skills:
--Strong negotiation and influencing skills
--Self-directed and good problem solving skills
--Outstanding organizational skills, excellent time management skills, and ability to multi-task
--Ability to work in a fast-paced environment with rapidly changing priorities
--Strong verbal communication skills
--Previous experience in transportation is preferred
--Basic understanding of Microsoft Office suite applications


Do you have what it takes? Interested and Qualified candidates should apply today and/or send resumes to david.tomalewicz@randstadusa.com

Education:
High School

Experience:
Experienced

Qualifications:
At a minimum, you'll need:

--Previous customer service experience
--Excellent computer, typing and 10-key skills
--Proficiency with Microsoft Office Suite (Excel, Word, and Outlook)
--Excellent verbal and written communication skills
--Flexible schedule


If this sounds like the opportunity for you please apply right away! If you prefer you can email a resume to david.tomalewicz@randstadusa.com or call 815/514-1024.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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