Call Center Representative Inbound - Customer Service

  • location: Rochester, NY
  • type: Temp to Perm
  • salary: $14.75 per hour
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job description

Call Center Representative Inbound - Customer Service

Are you a dedicated Customer Service Representative that wants to work for a company that encourages innovation and creativity? Do you like serving the public and making a difference in others' lives? Would you like to gain valuable experience working in the Healthcare field? If so, we'd love to speak to you!

We are currently seeking several candidates for a consumer service specialist role with a company in the healthcare industry. This position requires individuals that have prior experience in customer service and have preferably worked with customers over the phone.

As a Customer Service Representative you will answer incoming calls, emails and messages from customers for consumers seeking health care coverage. In addition, you will document information into a client system to track customer interactions and solutions. We are a metric driven team and expect our teams to reach daily activity and quality goals. Top performing individuals and teams are recognized every day for their efforts.

Responsibilities:
*Provide assistance to consumers seeking health care coverage including providing information on financial assistance programs and public health care programs
*Process applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, and interpreting of determinations
*Processing of life events and special enrollment periods
*Assist Brokers and Navigators with inquiries and eligibility and enrollment issues as appropriate
*Assist customers including prospective enrollees and people assisting enrollees or acting on their behalf
*Support, resolve inquires, and educate callers

Working hours: 11:30 AM - 8:00 PM

Skills:
-Capable of speaking over the phone in a professional manner
-Proficient typing skills
-Service orientation - high commitment to meeting needs of customers and colleagues
-Professional communication skills both written and verbal
-Ability to provide effective resolution to customer complaints
-Strong analytical and decision making skills
-Detail-oriented and able to handle multiple top priorities

Education:
High School

Experience:
Experienced

Qualifications:
*Associates or Bachelor's degree from an accredited college or university AND/OR previous experience in customer service
*Preferable experience in a Call Center, human services, health care or service-related field.
*Bilingual Reps encouraged to apply!


If you think you meet the qualifications above, please apply online or send your Resume to joel.stlouis@randstadusa.com and reference the Customer Service position. We look forward to hearing from you!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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