Call Center Senior Representative Inbound

  • location: Las Vegas, NV
  • type: Permanent
  • salary: $12 - $18 per hour
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job description

Call Center Senior Representative Inbound

Are you a top performer who thrives in a high-energy environment and are committed to delivering best-in-class service? Do you understand the importance of customer retention? Do you enjoy exceeding goals and gaining great commissions? Then DON'T WAIT! Join our Customer Service Retention Specialist team in Las Vegas!

Together we'll strive to deliver exceptional service and solutions to our customers, creating an award-winning experience every time.

Responsibilities:
?? Support inbound customer inquiries, including billing & resolution support using web-based tools across multiple products: Television, home phone, cell phone and home internet
?? Consistently reinforce the value of our products, develop customized solutions and market available promotions to deliver exceptional service in every conversation
?? Handle business transactions including new customer account activation
?? Offer alternative solutions where appropriate, to retain our client??s customers
?? Make financial decisions to protect/collect revenues and adjust customer accounts
?? Sometimes assist with training new employees as, or handle other duties as assigned by management

Working hours: 7:00 AM - 3:30 PM

Skills:
- Articulate
- Incentive driven
- Performance driven
- Solution oriented
- Passionate about helping others
- Negotiations
- Commission and Bonus driven

Education:
High School

Experience:
Entry Level

Qualifications:
?? High school diploma or GED
?? Stable employment history (six months+ tenure in most recent role preferred)
?? Demonstrated ability to perform at a high level
?? Excellent verbal and written communication skills; proficient reading skills a must
?? Multitasking skills, showcased through the use of several applications; Experience working with CRM applications preferred)
?? Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
?? 1 year Prior customer service and/or sales experienced (preferred)


Together, we can achieve great things! What are you waiting for?

If this is the perfect fit for you, apply now! Or e-mail resume to: Kevin.cornelius@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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