Inbound Call Center
Randstad is hiring customer service professionals for a temp to hire opportunity with a large financial institution in Beaverton! If you are interested, please apply and send us your resume!
Pay Rate: $15/hr
Location: Beaverton, OR 97006
Duration: 8 months, could go perm for the right candidate
Internal pay if offered perm $15.50 - $16.35
Schedule: SUNDAYS SET DAY OFF, Would have one other day within the week off.
Candidates must be available within the following times/schedules:
MONDAY - FRIDAY - Between 7AM - 7PM; SATURDAYS - Between 7AM - 1PM
Inbound call center - 40-45 calls/day to home equity loan customers
avg call lasts for 400 sec- which is almost 7 minutes
Some calls are easy and some are complex - if it gets too in depth they have a processing team that would handle it
There is some research involved on some of the calls and the call could last a lot longer than the 7 min and that??s okay - Ie. they had a customer call yesterday whose original loan was through wachovia and the address on the loan was not correct - so they had to research and they found out that during the transition the address did not migrate over correctly so they had to submit the necessary requisition forms to get this updated
A simpler call would be assisting a customer with understanding their statement
This is a ramp up for tax season and this team gets a spike in call volume for this time frame
Working hours: 7:00 AM - 7:00 PM
Service to the customer - professionalism on the phone - good phone skills
Needs to show that they have had 1:1 interaction with customers - good people skills and professionalism
Computer Savvy - navigating multiple systems -Dual Monitors
No Degree Required
1+ years Retail Customer Service
Retail and hospitality experience - banking is not required
If they do have banking needs to be in a customer service capacity
How to Apply: Please send resumes to email@example.com subject "Beaverton CSR"
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