Call Center Representative
Randstad has an exciting temp-to-permanent opportunity currently available in the Irving area! We are looking for experienced Call Center Representatives to join this growing team!
-Inbound/Outbound customer service calls assisting customers with tax questions related to their mortgage and home
-Receive, respond to, and process customer telephone inquiries regarding mortgage real estate issues in a high volume call center.
-Handle approximately 60+ calls on average daily.
Working hours: 7:00 AM - 11:00 PM
-Excellent customer service skills
-Examines customer problems and implements appropriate corrective action to respond to customer requests.
-Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action.
-Maintains and creates logs, reports, records and files.
-Investigates, analyzes, coordinates and tracks complex customer issues and problems.
-Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.
-HS Diploma/GED Required
-2-3 years of experience in a call-center/customer service environment
This is an exciting opportunity with permanent potential! Please feel free to contact us if you have any additional questions about this opportunity!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.