Call Center Representative Inbound

  • location: Gurnee, IL
  • type: Permanent
  • salary: $14 per hour
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job description

Call Center Representative Inbound

Are you someone who takes initiative, is a self-starter and is seeking an opportunity to advance your career? Do you enjoy communicating with people on the phone? If you have a cheery disposition, a positive, professional demeanor and understand the importance of making and keeping customers happy, this opportunity is perfect for you! Randstad is looking for Call Center Customer Service Representatives to join a leading online consumer lending company.

Here are some great reasons to work here:

Wear jeans to work every day! That's right - it is a fun and casual work environment
Enjoy free coffee and tea 24/7
Grow your career with training and development to reach goals of advancement
Enjoy onsite massages to keep you feeling refreshed
Attend frequent get-togethers - recognition lunches and team events
Partake in a variety of employee discount programs
Double your smarts at half the cost with tuition reimbursement
Earn points with the employee rewards program by doing good work, trade them in to buy cool stuff!Work schedules:
Must be available to work between the hours of 9:00am - 10:00pm. Some schedules do include one weekend day in the morning and all schedules are set once assigned.Pay:
Base salary: $14 per hour,-plus a 1 dollar shift differential for selected schedules. You will also have the opportunity to earn a-performance driven bonus incentive-
Location: Gurnee, IL

Hire Status: This is a direct hire opportunity. Full-time, permanent with competitive benefits!

Responsibilities:
As a customer service representative you will handle customer questions, identify, research and resolve customer issues with the highest degree of courtesy and professionalism. You will offer customers in need with alternative solutions where appropriate with the objective of retaining their business. It is a metric driven team and expect teams to reach daily activity and quality goals. Top performing individuals and teams are recognized every day for their accomplishments and have a potential to bonus!

Handle both inbound and outbound calls and respond to customer emails
Provide a high level of service to our customers to ensure they understand the loan process and would recommend our service
Process submitted loan applications and issue loans according to company guidelines
Recognize, document, and alert the supervisor of trends in customer calls and issues
Recommend process improvements

Working hours: 8:00 AM - 8:00 PM

Skills:
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Education:
High School

Experience:
Entry Level

Qualifications:
Although, we love a "go-getter" attitude there are some basic experience requirements:

High School Diploma or Equivalent
Excellent phone communication skills
Ability to listen through a situation and think on your feet
Experience handling customer complaints and resolving customer issues
Flexibility and ability to quickly adapt to change
Proven computer skills required (word processing, data entry, internet, spreadsheets)APPLY TODAY! Applicants will be competitively evaluated and contacted by a Recruiter to discuss the next steps. Thank you for your time and we look forward to reviewing your application.


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Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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