Call Center Customer Service Inbound II/Outbound II

  • location: Corona, CA
  • type: Permanent
  • salary: $17 - $20 per hour
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job description

Call Center Customer Service Inbound II/Outbound II

Places outbound calls (regarding account status, complaints, etc.) and directs calls for further problem resolution, if necessary. Typically handles larger clients and more difficult situations. May be required to manage, guide, and motivate teams through the call process. Identify and resolve customer service issues/requests or transfer to appropriate party advocate. Respond to member/customer service, information or product (e.g., membership reference materials, duplicate membership cards or stickers, etc.) requests

High volume incoming calls and outbound follow up via phone and email
Answering a variety calls regarding health insurance benefits, premiums, facility locations, assisting with website password resets, ordering id cards, explaining health plan information etc. They will be handling approx 60 calls per day dependent upon the scope and complexity of the call.

Working hours: 7:00 AM - 7:00 PM

- Excellent written and verbal communication skills.
- Demonstrated analytical and problem-solving skills.
- Basic knowledge of computer systems required.
- Ability to read and respond clearly, effectively and briefly.
- Ability to think critically and problem solve.

1. Ability to absorb and retain information quickly
2. Ability to learn and navigate multiple computer systems
3. Ability to multitask while speaking with caller, navigating through systems, provide accurate information

High School


H.S Diploma
Two (2) years of customer service experience required
Minimum typing speed of 30 WPM
1. Call Center experience preferred.
2. Health Insurance experience preferred.
3. Critical thinking skills

Job Title: Call Center Customer Service Inbound II/Outbound II
Duration: 4 to 6 months (Temp to Perm Maybe)
Pay Range: $17.00 - $20.00
Start date: 11/4, 11/11, and 11/18
Hours: Could range between 7a ?? 7p, Mon - Fri
**No time off during first 3 months, Must be present for all training.
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