Customer Service Rep - Inbound Calls - Work from Home-Weekly Pay

  • location: Jamaica Plain, MA
  • type: Temp to Perm
  • salary: $17 per hour
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job description

Customer Service Rep - Inbound Calls - Work from Home-Weekly Pay

One of the premiere providers of dental insurance nationwide, known for valuing and appreciating their employees, is currently seeking Custom Service Reps for the call center.

This position interacts with customers and medical service providers, responding to general inquiries, concerns, and requests. Inquires are from dentists (60%) and patients (40%).

These roles are filling quickly, so apply now! Please email all resumes to

Provide accurate information to resolve internal and external member and provider inquiries through all channels including phone, email, web portal, and chat interactions.

Thoroughly and completely document all customer interactions.

Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations.

Provide direction on the usage and benefits of self-service tools.

Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist.

Working hours: 8:00 AM - 7:30 PM

Proven professional verbal and written communication skills

Ability to efficiently operate a computer and knowledge of Microsoft Office applications

Familiarity with working in a call center and/or customer service role.

High School


High School Diploma or Equivalent

1+ years of experience in a Call Center role

Please be advised the recruiter works out of state and will contact you from a non local number.
Please email all resumes to

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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