Customer Service Rep - Inbound Calls - Work from Home-Weekly Pay
One of the premiere providers of dental insurance nationwide, known for valuing and appreciating their employees, is currently seeking Custom Service Reps for the call center.
This position interacts with customers and medical service providers, responding to general inquiries, concerns, and requests. Inquires are from dentists (60%) and patients (40%).
These roles are filling quickly, so apply now! Please email all resumes to firstname.lastname@example.org
Provide accurate information to resolve internal and external member and provider inquiries through all channels including phone, email, web portal, and chat interactions.
Thoroughly and completely document all customer interactions.
Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
Provide direction on the usage and benefits of self-service tools.
Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
Working hours: 8:00 AM - 7:30 PM
Proven professional verbal and written communication skills
Ability to efficiently operate a computer and knowledge of Microsoft Office applications
Familiarity with working in a call center and/or customer service role.
High School Diploma or Equivalent
1+ years of experience in a Call Center role
Please be advised the recruiter works out of state and will contact you from a non local number.
Please email all resumes to email@example.com
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