Call Center Representative Inbound

  • location: Irving, TX
  • type: Temp to Perm
  • salary: $17 per hour
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job description

Call Center Representative Inbound

Randstad is now hiring Call Center Representatives for a large financial company in Irving, TX 75063! In this role you will be handling 60-70 inbound/outbound calls regarding questions related to rental applicant screening. The ideal candidate has experience in a call center and has experience with financial services. This is a temp to hire position with a schedule of M-F 9-6pm and pays $17/hr. Apply now for your chance to work for this great company!

Responsibilities:
Create and foster a great customer service experience.
Interfaces with customers to resolve related customer service calls/queries/problems.
Verifies contacts and account information.
Examines customer problems and implements appropriate corrective action to respond to customer requests.
Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action.
Maintains and creates logs, reports, records and files.
Investigates, analyzes, coordinates and tracks complex customer issues and problems.
Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.
May interface with other call center customer service representatives to answer questions on process or specialized situations.

Working hours: 9:00 AM - 6:00 PM

Skills:
Customer Service
PC Skills
Ability to Multi Task
Quick learner

Education:
High School

Experience:
Entry Level

Qualifications:
HS Diploma/GED Required
Previous call center experience and Financial Services experience required
Must be comfortable sitting for long periods of time and comfortable wearing a headset for the entire shift
Must be able to work in a STRUCTURED, fast paced environment
Must also be comfortable working with a computer and typing
Must be able to type 35 wpm


Apply now by attaching your resume to this application or send it directly to jason.duggan@randstadusa.com!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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