Call Center Representative Inbound

  • location: Mansfield, MA
  • type: Temporary
  • salary: $16 - $18 per hour
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job description

Call Center Representative Inbound

Are you someone who prides themselves on top notch customer service? Would you like to work for a company that prides themselves on top notch customer service? If you said yes, let's talk!

Our client located in Mansfield, MA is currently looking for 25 Customer Service/Call center agents to help assist in their call center!

Shift:
Monday-Friday

Hours: 8am-6:30p (start/end times vary depending needs in call center, but is an 8 hour shift!)
Pay: (depends on experience)
$16.00-$18.00 hr

Randstad benefits:
- Medical
- Dental
- Sick Leave
- Life Insurance
- Disability Insurance
- 401K (after 6 months)
- Direct Deposit & Electronic payroll debits card that acts like a bank account

Responsibilities:
-process customer orders, credits, returns and other related functions
-research, track and provide problem resolution relating to deliveries to internal or external customers
-able to identify when to properly escalate problem situation that may impact customer satisfaction

Working hours: 9:00 AM - 5:00 PM

Skills:
-minimum of 1 year call center/customer service experience required
-positive, engaging, upbeat personality
-ability to problem solve with a strong focus on customer satisfaction
-flexible with change
-solid typing skills
-ability to multitask, work with in several platforms
-communicate clearly and effectively through both written and verbal mediums
-great work ethic

Education:
High School

Experience:
Experienced

Qualifications:
-high school diploma or equivalent
-must be able to read, write and speak English
-computer knowledge: Word, Excel, Powerpoint, One Note, Outlook
-ability to work under pressure and deal with conflict effectively


Apply today or Tracy, Jill or Susan 781-344-2498 or email tracy.hubbard@randstadusa.com or dina.kenney@randstadusa.com

We look forward to speaking with you!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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