Call Center Representative Outbound
Exciting opportunity at a healthcare call center in Weston that is looking for a customer service representative to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
??? Successfully market, sell, and promote company services in an outbound call center (production driven) environment.
??? High commitment to accuracy, high quality work, and detail-oriented.
Working hours: 1:00 PM - 10:00 PM
--Must be driven and motivated to exceed individual and team goals.
--Able to learn and adapt to changing environments, applications and software.
--Professional behavior with courteous, polite and energetic qualities.
--Bilingual is a plus (English/Spanish).
--Ability to work independently.
--Demonstrates patience and empathy.
--Business demeanor and skills with the ability to communicate effectively (verbal, written and listening skills).
o 4 years of call center experience
??? Experience with the healthcare industry. Prefer general knowledge of Medicare, Medicaid, and Managed Care.
??? Knowledge of MS Word, Excel and PowerPoint.
If this sounds like the experience you have and the role for you, please email your resume directly to email@example.com.
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