Supply Chain Management/Customer Service Representative
We are currently in search of a Customer Service Representative that has worked with import/exporting on a international platform. Our client is seeking someone who is interested in a long term partnership. With this role a passion for customer service is essential. The perfect candidate must master both the Spanish and English language.
Provide solutions to the customer while managing operational needs and collaborating closely with functional partners (account managers, planners, logistics, finance, etc...)
Manage customer orders through Customer Service work processes and systems.
Maintain a thorough knowledge of the businesses?? products, businesses, applications, and service offerings.
Strengthen customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions.
Identify and deliver value added services to our customers.
Contribute to the business goals in particular commercial and for Customer Service strategies.
Develop and update Customer Service process and procedures.
Working hours: 8:00 AM - 5:00 AM
Proficiency with Microsoft Office and ERP SAP System
Strong aptitude for data management / working with numbers
Project Confidential Evaluation Material
Strong aptitude for understand inventory reconciliation best practices
Strong aptitude for attention on to detail
Strong potential to develop skills and competencies required for the job role and beyond.
Works effectively as part of a team and contributes to team goals.
Expert in root cause investigation on to mitigate future customer problems.
Ability to work independently in a highly integrated team and communicate well with diverse groups of people across all levels and cultures.
Strong multi-tasking skills and ability to handle multiple priorities.
Ability to build and maintain rapport with designated customers.
Effective communication skills with others regarding customer issues and problem resolution.
Ability to effectively negotiate with internal partners and customers to achieve a positive outcome.
Ability to overcome resistance and manage conflict to reach favorable agreement, for both the company and the customer.
Consistent positive attitude that adds to our effectiveness and positive culture.
Require a B.S. degree
Preferred 3-5 years experience in Customer Service roles
Fluency in English and Korean; Spanish is desirable
If you feel you are the right fit for this role, please send your resume to firstname.lastname@example.org.
Please be advised only candidates that fit this criteria will be contacted.
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