Elkton, MD - A Consulting Firm in Wilmington has an immediate temporary opening for several Customer Service Representatives.- This person will be cross trained in the office and be responsible for answering a high volume of inbound calls from Claimants regarding their claim status. The Customer Service Representative will also be responsible for researching claims, entering claim information into company database/Excel, as well as follow up with clients providing claim updates.- The candidate will also be responsible for responding to client emails, data entry, filing, and faxing.
Must have excellent communication skills :and experience in a high volume, fast paced office required.
Monday- Friday 8:00am- 5:00pm
Open ended temporary assignment- at least three months
- 70% of time during the week will be dedicated to answering phone calls from claimants and providing correct and concise guidance
- Data entry in company's database
- Perform analytical review of documentation received
- Review and verify data entered in system
- Following detailed written instructions to make independent decisions on next steps??
- Recognize and report discrepancies to Supervisor
Working hours: 8:00 AM - 5:00 PM
-Excellent customer service skills
--Prior claims experience is *A MUST*
--Prior experience working in a customer service or call center environment
--Exhibits a professional and customer centric demeanor while handling phone calls
--Ability to be flexible with work assignments; day is scheduled including lunch breaks and schedules may change daily
--Ability to multi task; candidate will be required to process claims while not on the phone
--Exceptional attention to detail
Qualified candidates, please submit your resume to this positing or send a copy of your resume to firstname.lastname@example.org
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