Account Representative

  • location: Farmingdale, NY
  • type: Permanent
  • salary: $50,000 - $55,000 per year
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job description

Account Representative

Growing HVAC company is looking to expand their Customer Service division. Company offers benefits, 401k, and PTO!

Responsibilities:
--Identifies customers product needs and coordinates execution of orders
--Insures customers are provided competitive pricing for all jobs, sometimes involving coordination with the Purchasing Department for vendor negotiations
--Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
--Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
--Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
--Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
--Partners with customers, vendors, other department team members, and the Accounting Department to resolve all customer service issues
--Shares market and competitor information with all applicable channels within the organization while establishing relationships and working partnerships
--Determines replacement HVAC/R parts, according to inspection or verbal/description of the old part, and customer requirements
--Processes customer transactions by entering and printing quotes
--May research, source, order and purchase special orders and non-catalog items
--May act as liaison between outside sales representatives and assist with research, price checking and order placing

Working hours: 8:00 AM - 5:00 PM

Skills:
--Entry level applicants welcome; will train on the job
--Must be a customer and detailed oriented individual with the ability and skills to meet, greet and service customers
--Must possess excellent verbal and written communication skills, in English, to interact with customers, employees, and read reports and instructions
--Energetic and effective salesperson with a positive attitude that is conscientious, enthusiastic, articulate, and possesses a professional attitude to handle a fast-paced work environment
--Must be willing to learn and keep current with the latest developments and technology in the industry
--Effective team player that works well with others
--Must have strong attention to details, good organizational skills and ability to meet deadline
--Establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills

Education:
Associate

Experience:
Experienced

Qualifications:
--College degree preferred, but not required
--1+ years HVAC experience required
--Skills in using Microsoft Office Suite, internet browser, and engineering software


qualified applicants please apply or send resume directly to ali.bendik@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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