Account Representative

  • location: Farmingdale, NY
  • type: Permanent
  • salary: $50,000 - $55,000 per year
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job description

Account Representative

Growing HVAC company is looking to expand their Customer Service division. Company offers benefits, 401k, and PTO!

--Identifies customers product needs and coordinates execution of orders
--Insures customers are provided competitive pricing for all jobs, sometimes involving coordination with the Purchasing Department for vendor negotiations
--Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
--Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
--Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
--Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
--Partners with customers, vendors, other department team members, and the Accounting Department to resolve all customer service issues
--Shares market and competitor information with all applicable channels within the organization while establishing relationships and working partnerships
--Determines replacement HVAC/R parts, according to inspection or verbal/description of the old part, and customer requirements
--Processes customer transactions by entering and printing quotes
--May research, source, order and purchase special orders and non-catalog items
--May act as liaison between outside sales representatives and assist with research, price checking and order placing

Working hours: 8:00 AM - 5:00 PM

--Entry level applicants welcome; will train on the job
--Must be a customer and detailed oriented individual with the ability and skills to meet, greet and service customers
--Must possess excellent verbal and written communication skills, in English, to interact with customers, employees, and read reports and instructions
--Energetic and effective salesperson with a positive attitude that is conscientious, enthusiastic, articulate, and possesses a professional attitude to handle a fast-paced work environment
--Must be willing to learn and keep current with the latest developments and technology in the industry
--Effective team player that works well with others
--Must have strong attention to details, good organizational skills and ability to meet deadline
--Establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills



--College degree preferred, but not required
--1+ years HVAC experience required
--Skills in using Microsoft Office Suite, internet browser, and engineering software

qualified applicants please apply or send resume directly to

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