Customer Success Manager

  • location: Plymouth Meeting, PA
  • type: Permanent
  • salary: $70,000 - $75,000 per year
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job description

Customer Success Manager

Do you have a knack for customer service? Are you ready to take your leadership skills to the next level in a fun environment? Our Plymouth Meeting client in the home remodeling and cabinet industry has an immediate opening for a full time direct hire Customer Success Manager. This is an excellent opportunity to join a company that has more than doubled their sales in the last year! They offer competitive salary and benefits, flexibility and a great work environment! The right candidate will be responsible for developing and implementing company SOPs and KPIs as well as overseeing the logistics team. This company is very tech savvy and looking for someone who shares that interest as well as some experience in marketing.

Responsibilities:
- Over see a customer service team
- Create and implement KPIs and SOPs
- Manage the logistics manager and support them
- Take customer escalation calls
- Administrative work as needed

Working hours: 8:00 AM - 5:00 PM

Skills:
- Must be an excellent leader
- Must be process driven
- Enjoy working in a team environment
- Must be organized and have excellent time management

Education:
Bachelors

Experience:
Experienced

Qualifications:
- 5 years of management experience
- Experience working with a CRM
- Proficient in Microsoft Excel


For serious inquiries and if you meet the qualifications below please send your most up to date resume to brittany.robinson@randstadusa.com.

Your information will be reviewed by a recruiter; however, due to the large volume of resumes we receive, we are not able to respond directly to all applicants. Your resume submission is confidential and your materials will not be presented to a client without your specific consent. For a complete listing of our job openings, please visit us at www.randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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