Call Center Representative Inbound

  • location: Chicago, IL
  • type: Temp to Perm
  • salary: $15 - $17 per hour
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job description

Call Center Representative Inbound

We are seeking Bilingual Spanish call center representatives for a temporary to permanent position with a great company in the healthcare space.

Responsibilities:
-Main point of contact for the Fund's members, unions, employers, providers, and vendors on benefit, claims and eligibility issues, education and questions
-Encourages members to take steps to improve their health while promoting resources
-Maintains up-to-date knowledge of all systems and sources relating to plan benefits, processes, policies
-Recognizes and communicates issues to management including trends and anomalies

Working hours: 8:00 AM - 5:00 PM

Skills:
-Research and problem solving skills
-Listening and communication skills
-Customer service and relationship building skills
-Ability to use various systems

Education:
High School

Experience:
Executive

Qualifications:
-REQUIRED Fluency in Spanish, both written and verbal
-Experience in a call center
-Working knowledge and experience in enrollment requirements and processes
-Working knowledge in complex claims processes, complex self-pay processes including payment, vacation hours, and leave of absence application


Please apply for immediate consideration

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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