Call Center Representative Inbound

  • location: Woodland Hills, CA
  • type: Temp to Perm
  • salary: $18 per hour
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job description

Call Center Representative Inbound

Randstad is now recruiting Customer Service Representatives for a large health insurance company in Woodland Hills, CA 91367! In this role you will be answering inbound calls regarding insurance benefits, provider contracts, eligibility and claims. The ideal candidate has previous customer service experience and call center experience is preferred. The training will be M-F 8:00-5:00pm and after training you will be assigned 8hr shifts between 8am and 8pm. This position pays $18/hr and it is temp to hire. Apply now for your chance to get your foot in the door with this great company!

Responsibilities:
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting.

Working hours: 8:00 AM - 8:00 PM

Skills:
Ability to work in a fast paced environment
Able to multi task
Written and Oral Communication

Education:
High School

Experience:
Entry Level

Qualifications:
Must be able to pass a background check
Must possess at least a High School Diploma/GED
At least 1 yr of customer service experience
Call Center experience preferred


Apply now by attaching your resume to this application or send it directly to jason.duggan@randstadusa.com with a subject line of "Woodland Hills CSR".

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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