Call Center Rep. Inbound/outbound 3 yrs Experience Required

  • location: Hillsboro, OR
  • type: Permanent
  • salary: $18 per hour
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job description

Call Center Rep. Inbound/outbound 3 yrs Experience Required

General Services: Assist patients by providing phone numbers, facility directions and office layouts; directing to other departments and administrative services for further information, for example (but not limited to) Membership Services, Dental and Pharmacy.- Handle in going and outgoing departmental mail and correspondence with patients.
- Registration: Verify insurance eligibility and/or update all demographic information per regional policies, including Personal Provider Selection, Language Preference and Special Needs.
- Request and/or obtain a patient medical record number when necessary.
- Verify health insurance coverage and follow appropriate policy/procedure.

Responsibilities:
- Schedule/reschedule/cancel appointments for services, according to scripts and guidelines.
- Places calls for appointment reminders and quality measure outreach.
- Collect care specific information for Primary Care or Specialty Care services.
- Messaging: Review medical chart to collect information for messages to send to health care team.
- Routes incoming calls from patients, physicians, nurses and other departments according to scripts and guidelines.
- Answers routine administrative inquires.
- Forwards medical and other complex inquires to appropriate personnel.
- Take messages as necessary.

Working hours: 7:00 AM - 7:00 PM

Skills:
Excellent Customer services/ and soft skills required.
Must have previous call center experience at least 2 years
Experience with HeatlhConnect a plus
Ability to use multiple screens
1. Customer service
2. Multitasking
3. Computer Skills
4. Good communication skills
5. Critical thinking skills

Education:
High School

Experience:
Experienced

Qualifications:
Education: High School
Excellent Customer services/ and soft skills required.
Must have previous call center experience at least 2 years
Experience with HeatlhConnect a plus
Ability to use multiple screens


Call Center Rep. Inbound/outbound 3 yrs Experience Required
Duration: 12/02/2019 to 03/31/2020 Has the possibility to go perm (Based on job performance and the needs of the business)
SHIFT :- M-F 7am-7pm weekend schedule (selected few) 7am-7pm
NO TIME OFF
PAY RATE:$18.00
No assessment needed
THE SITE IS SCENT FREE
PARKING IS FREE

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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