Patient Access Representative
Do you enjoy a challenge? Are you able to work in a fast-pace and high volume work environment? If so, how would you like to work for one of the largest growing organizations within the area? One of the largest healthcare and insurance providers is seeking driven leaders to join their organization.
If you have a positive, professional demeanor, and understands what it takes to be a successful, this is perfect for you!
** For a quicker response time, feel free to apply by emailing me at email@example.com a MS Word version of your resume then texting me at 707-733-3120 with subject line Patient Access Rep" ** Once received, I will send you an assessment. Please complete immediately. When finish, text or email me your name and "done".
As an Enrollment Call Center Representative you will answer high volume incoming calls with outbound follow-up via phone and email to provide information and resolve all problems and inquires. In addition, you will document all information into the internal databases to track interactions and ensure proper compliance while utilizing dual screens and the latest technology.
We are a metric driven team and expect our teams to reach goals that scream quality. Top performing individuals and teams are recognized every day for their accomplishments.
Working hours: 8:00 AM - 8:00 AM
Be available to handle member inquiries. Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product
lines or queues.
Respond with empathy to complaints and concerns from members concerning health plan benefits, account status.
Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns.
Document according to procedure, Assist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention and making return contact as warranted.
Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
Complete required training (including, but not limited to, annual certifications) and understand how to use tools available to recall necessary information.
**2-5 years of Customer Service experience within Environment is highly desirable**
**Must have Excellent Verbal and Written Communication Skills**
**Must be able to complete a on-boarding documents before required dead-lines**
**Must be able to type at least 30 WPM**
**Must be flexible to have 100% attendance for the 1st 90 days**
**Must have at least a High School Diploma or GED**
**Feel free to apply by emailing me a MS Word version of your resume then contacting me on my direct line listed below**
** For a quicker response time, feel free to apply by emailing me at firstname.lastname@example.org a MS Word version of your resume then texting me at 707-733-3120 with subject line Patient Access Rep?? ** Once received, I will send you an assessment. Please complete immediately. When finish, text or email me your name and "done".
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