Collections(Member Debt)

  • location: Phoenix, AZ
  • type: Temporary
  • salary: $22 - $23.09 per hour
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job description

Collections(Member Debt)

The Member Debt Representative is responsible for understanding members' needs and delivering intelligent personalized solutions and education that will improve their overall financial security. Payment arrangements may be negotiated to minimize loss to the organization. In addition, this role protects the financial interests of USAA by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards; follows the Fair Debt Collection Protection Act (FDCPA) and all local, state and federal laws pertaining to loan verification and collection.

Automated outbound calls to responsible party contacts to secure payments on delinquent accounts
Critical thinking to analyze processes to provide a better member experience
Open for feedback/coaching opportunities to better skills on an ongoing basis
Provide positive feedback/encouragement to teammates to help better their skills
Interprets information and provide valuable financial solutions regarding delinquent accounts
Educate members on differences on Credit Counseling Agencies versus Debt Settlement companies
Reliable and good attendance

Working hours: 11:00 AM - 8:00 PM

Working on a dialer system
Sitting for long periods of time and working independently on multiple systems
Held to performance goals
Accuracy and quality to ensure compliance to regulations
Strong Negotiation Skills
Reliable and good attendance - a must

High School


Collection/retail sales experience ??? 1 year
Credit Card Collections experience ??? 1 year
Call Model experience; Desire for higher education
Microsoft Office (Outlook, Excel, Word)

Please email all resumes to bert.cornielius

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