Customer Service Advanced Level

  • location: West Chester, PA
  • type: Permanent
  • salary: $19 - $21 per hour
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job description

Customer Service Advanced Level

West Chester, PA: We are currently hiring for an experienced Customer Service representtive for a busy, professional enviornment located in West Chester, PA! This is a direct hire role which can interview and start immedaitely.

Responsibilities:
-- Under the guidance of senior team mates, process purchase orders for a unique product and process all paperwork
-- Complete revisions when necessary
-- Facilitate and negotiate pricing when necessary
-- Evaluate quotes from various sources and recommend awards
-- Execute duties with a sense of urgency
-- Work with suppliers in support of all procurement efforts and expedite when necessary
-- Facilitate payment processes
-- Resolve customer services issues, concerns and escalates issues
-- Primary point of contact for day to day supply chain service activities to internal employees and external clients
-- Administer customer contract requirements specific to their services
-- Maintain a positive image of the company with our customers
-- Act within the scope of authority and remain consistent with company's objectives, guidelines, policies and practices
-- Monitor open PO report, proactively identify and address possible delivery expedite issues

Working hours: 8:30 AM - 5:30 PM

Skills:
-- Ability to manage priorities and meet deadlines and act with a sense of urgency
-- Team player mentality
-- Ability to bounce between projects and work among multiple teams
-- Strong analytical priorities and problem-solving skills
-- Communicate effectively with accounts, sales and management
-- Strong computer skills, including Microsoft Excel, Word and Power Point
-- Write professional correspondence in a clear and consistent manner
-- Highly organized detail oriented

Education:
Bachelors

Experience:
Experienced

Qualifications:
-- 2+ years of experience processing high volume purchase orders and vendor management *A MUST*
-- Knowledge of mass retail distribution, merchandising or consumer products marketing preferred
-- Bachelor's Degree preferred


Qualified candidates, please submit your resume to this posting! Thank you and we look forward to working with you!

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