Customer Quality Control Representative
This Customer Excellence position involves working in a dynamic, fast paced, high energy, and rewarding team environment focused on delivering a better customer experience. In this role, you will be responsible for resolving service complaints from customers while adhering to our MilliporeSigma return policy. You will highlight error trends and work with supporting departments to try and prevent future errors.
Key responsibilities include:
??? Process service request complaints from customers and internal partners
??? Process customer returns and arrange for carrier pick ups where necessary
??? Investigate and correct unauthorized returns
??? Process credits and/or replacements for Product Quality issues
??? Respond to customer complaints/ inquiries and resolve issues quickly, competently and professionally.
??? Solve situations related to orders, shipments, complaints or other customer-related matters
??? Educate customers on correct processes to prevent future errors, when appropriate
??? Highlight frequent errors for Quality Supervisor
??? Adapt quickly to frequently changing applications and departmental and divisional policies and procedures
??? Interface with supporting departments including Credit & Collections Technical Service, Finance, Distribution and Sales
??? Be flexible, demonstrate reliable attendance and adhere to scheduled work hours to meet the needs of the organization as required
??? Ability to use sound judgment, take initiative and make good decisions
Working hours: 8:00 AM - 5:00 PM
--High School diploma or equivalent
--1+ years of customer service experience is required.
--Experience working with Oracle/SAP systems and PC applications
--Associates degree or higher education is preferred
--Customer service returns experience preferred
--Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.
--Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.
--Excellent listening and telephone communication skills.
--Highly motivated and organized, with attention to prioritizing incoming tasks.
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