Bilingual - Customer Service Representive (Spanish)
Do you enjoy communicating with people on the phone? Have a cheery disposition? We are looking for experienced customer service representatives to join the customer care team at a friendly and positive call center. If you like the idea of dressing down for work, you will enjoy the casual dress code. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you!
Respond to customer inquiries in Spanish and English via telephone and written correspondence in a timely and appropriate manner.
As a Customer Service Representative you will answer incoming calls, emails and messages from customers for researching solutions, reviewing insurance plan options, and making the customer feel special. In addition, you will document information into a client system to track customer interactions and solutions. We are a customer-focused driven team driven team and expect our teams to reach daily activity and quality goals.
Working hours: 6:00 AM - 9:00 PM
Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
Provide assistance to members and/or providers regarding website registration and navigation
Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
Process written customer correspondence and provide the appropriate level of timely follow up
May coordinate member transportation and make referrals to other departments as appropriate
Maintain performance and quality standards based on established call center metrics including turn-around times
No Degree Required
High school diploma or equivalent.
1+ years of call center customer service experience, or 2+ years of customer service experience (preferably in a healthcare or insurance environment)
Bilingual Spanish and English strongly preferred.
Must be able to pass background check
Please click to submit your resume today!
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