Customer Service Advanced Level

  • location: West Chester, PA
  • type: Permanent
  • salary: $19 - $21 per hour
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job description

Customer Service Advanced Level

West Chester, PA: We are currently hiring for an experienced Customer Service representtive for a busy, professional enviornment located in West Chester, PA! This is a direct hire role which can interview and start immedaitely.

-- Under the guidance of senior team mates, process purchase orders for a unique product and process all paperwork
-- Complete revisions when necessary
-- Facilitate and negotate pricing when necessary
-- Evaluate quotes from various sources and recommend awards
-- Execute duties with a sense of urgency
-- Work with suppliers in support of all procurement efforts and expedite when necessary
-- Facilitate payment processes
-- Resolve customer services issues, concerns and escalates issues
-- Primary point of contact for day to day supply chain service activities to internal employees and external clients
-- Administer customer contract requirements specific to their services
-- Maintain a positive image of the company with our customers
-- Act within the scope of authority and remain consistent with company's objectives, guidelines, policies and practices
-- Monitor open PO report, proactively identify and address possible delivery expedite issues

Working hours: 8:30 AM - 5:30 PM

-- Ability to manage priorities and meet deadlines and act with a sense of urgency
-- Team player mentality
-- Ability to bounce between projects and work among multiple teams
-- Strong analytical priorities and problem-solving skills
-- Communicate effectively with accounts, sales and management
-- Strong computer skills, including Microsoft Excel, Word and Power Point
-- Write professional correspondence in a clear and consistent manner
-- Highly organized detail oriented



-- 2+ years of experience processing high volume purchase orders and vendor management *A MUST*
-- Knowledge of mass retail distribution, merchandising or consumer products marketing preferred
-- Bachelor's Degree preferred

Qualified candidates, please submit your resume to this posting or send a copy of your resume to

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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