Call Center Representative
As a Call Center Advisor with our top-rated Call Center team at our client's Redwood Shores Corporate Office you can grow and have an impact.
As a Personal Account Advisor, your good ideas will be valued and your enthusiasm will make a difference as part of our 25 person Call Center team. Our client will support you and train you to have all the answers. When their members have a question or concern, your good listening skills and desire to help will make all the difference. It will be your cheerful, professional and knowledgeable voice they hope to hear. As an indispensable part of our client's team, you'll help to deliver on their reputation for helpful, courteous service all while you have fun and help sharpen your professional skills.
SCHEDULE: Monday - Friday (every other Saturday as OT)
SHIFT: 10:30am-7:00pm (saturday 9:00am-5:00pm)
TYPE: Direct Hire
Provide members with excellent account, loan, and card service by telephone, e-Mail, and chat.
Guide members toward and assist members with our on-line, mobile, and telephone banking services.
Find new solutions for members by forwarding leads to investment, insurance, mortgage, and consumer loan representatives.
Solve issues straightaway, as well as serve as a guide if a member's issue requires assistance from a back office department.
Adhere to Bank Secrecy Act & Office of Foreign Asset Control policies and procedures, as well as take part in annual BSA & OFAC training.
Working hours: 10:30 AM - 7:00 PM
Excellent verbal and written communication skills
Experience in troubleshooting basic smart phone and web browser issues.
1+ year of financial services experience and/or Call Center experience preferred.
High School Diploma required. Some college preferred.
Must be able to work the following schedules: Monday to Friday, 10:30am - 7pm and 2 Saturdays per month, 9am-5pm
If you or someone you know meet some or most of these requirements please apply online or send a resume to email@example.com
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.