Customer Service Representative

  • location: Cumberland, RI
  • type: Temporary
  • salary: $15 per hour
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job description

Customer Service Representative

Randstad is currently seeking Customer Service Representative for a Fortune 7 Pharmaceutical Company in Cumberland, RI (Zipcode: 02864). Interested candidates should send their resume to kevin.tran@randstadusa.com with the posting job title and location attached to the email along with your contact information. This position is a 4 month Temporary opportunity starting on 12/09/2019 paying $15.05/hour. Interested candidates must be available to the following hours: Training Schedule Monday through Friday from 9-5:30PM. Work schedule after training will be 1PM - 9:30 PM during the week and noon - 8:30PM on the weekend day. Weekend shifts as assigned, typically 1 weekend shift per alternating week.

Responsibilities:
+ Resolve patient billing and insurance inquiries, as well as respond to patient inquires related to visits, treatments and services.
+ Answering incoming calls related to Clinic visits, patient billing statements, issues related to possible customer reimbursements, resolving patient payment concerns related to claims, and other general inquiries.
+ Providing concise medical and prescription information in accordance with HIPAA compliance requirements, including but not limited to recent visits, follow up inquiries, and medical records.

Working hours: 9:00 AM - 9:00 PM

Skills:
+ Ability to understand the audience you are writing to
+ Analytical problem-solving skills.
+ Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution.
+ Understand the importance of timely work and effective planning.

Education:
High School

Experience:
Entry Level

Qualifications:
+ Inbound call center experience in a high-volume or fast-paced customer service setting
+ Healthcare billing experience and experience explaining coverage to patients is a plus
+ Knowledge of medical terminology and experience with electronic medical records and data entry also a plus.


1. Is the LOCATION commutable for you based on the Zip Code?
2. Do you have 1+ years of customer service experience?
3. Would you be interested in a temporary opportunity?
4. Would $15.05 per hour be an acceptable target rate of pay for you?
5. Did you attach your Resume?

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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