Business Analyst

  • location: Cleveland, OH
  • type: Temp to Perm
  • salary: $28 - $48 per hour
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job description

Business Analyst

The Contract and Vendor Management Analyst Senior is responsible for creating and reviewing contract terms and conditions with Contract Negotiators and customers, typically less than $500,000 in the Company's spend on goods and services. Ensures that all negotiated deals are properly managed through contract execution. Collaborates with others to drive vendor performance and determine what capabilities and product offerings meet the needs of the business.
- Days: Monday - Friday
- Hours: 8AM - 4PM or 9AM - 6PM
- Hours per week: 40

The essential duties and responsibilities listed below are representative of those required on the job. Incumbents may perform other duties and responsibilities as assigned. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

-Develops and maintains relationships with internal and external stakeholders (e.g., vendors, business and platforms)
-Manages and monitors vendor performance per contract agreements
-Develops SLAs and Key Performance Indicators (KPIs) for inclusion in contract negotiations. Drives continuous improvement in vendor performance against appropriate SLAs and KPIs.
-Facilitates meetings between vendors and Company stakeholders (e.g., gathering requirements, identifying solutions, vendor performance)
-Functions as the point of contact for contract and vendor service issues from business partners and assigned vendors
-Administers the vendor feedback process, which includes collecting, integrating, analyzing and communicating information. Makes suggestions for process improvements.
-Coaches and provides on the job training to others on a variety of vendor management topics
-Works with appropriate stakeholders to prepare Requests for Proposals (RFPs) and Request for Information (RFIs) for new vendor technologies and assists with vendor selection.

Working hours: 8:00 AM - 6:00 PM

-Technical aptitude and the ability to analyze IT requirements to determine the appropriate vendor to deliver business needs
-Analysis and problem-solving skills with the ability to analyze data from various sources to determine next steps.
-Organizational skills and ability to work on multiple projects and/or assignment simultaneously
-Listening, verbal and written communications skills with the ability to present information to a variety of audiences
-Ability to work in a team-oriented environment
-Ability to adapt to new situations and learn quickly
-Ability to research and maintain awareness of emerging technology terms and concepts
-Facilitation and meeting management skills with the ability to create a framework that encourages participation and productivity
-Ability to coach and help others learn knowledge or skills in a specific area

Day to day responsibilities:
-Managing technology vendors
-Relationship management
-Vendor Risk and performance management
-Contract management
- Vendor engagement
- Supporting vendor risk and performance
- Information and data gathering
-Vendor risk alert process
- Assess SLA's
- Invoice reconciliation
-Support prep for formal contract reviews
-Contract audit



-Bachelor's Degree in a business or related discipline (e.g. Business Management) and a minimum of four years of experience in business, sourcing and/or developing and maintaining vendor relationships.
-In lieu of a degree, a minimum of six years related work experience in business, sourcing and/or developing and maintaining vendor relationships may be accepted.

If you are qualified and interested in this role please apply to this job posting and email your updated resume in an MS Word format to with email subject line "MAYFIELD"

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