Contract duration: 01/02/2020 to 03/31/2020
Job Title: Admin Assistant - Senior
Schedule: M-F 8am to 5pm
Improve healthcare quality and increase likelihood of desired health outcomes
Welcome and greet members and guests in a professional service manner.
Answer, direct and document incoming phone calls.
Provide education and clarification on the H.I.P.A.A. and Consent to Treat documents;
Obtain electronic signature or scan necessary documents, such as consent form and Comprehensive Wellness Checklist to the member??s electronic medical record.
Obtain signature on intake documents and attestations from Member and/or authorized representative and appropriately file and/or scan documents in the Member??s medical record.
Assists members with scheduling appointments
Place outbound telephone calls to remind and confirm Members of appointments at the Service Center.
Following arrival for the scheduled appointment, transcribe notes into the electronic database regarding the Member??s appointment, update demographics (i.e. telephone number, address, name PCP, etc.)
Places outbound telephone call to confirm same-day and/or no-show appointments, wellness assessments, and other appointment. Transcribes notes in the Member??s electronic medical record confirming contact, recapture of the missed appointment, or other pertinent notes related to the Member.
Document action taken following incoming and/out outbound telephones calls that resulted in a change to schedule (i.e. reschedule, no-show, cancellations, etc).
Validate that insurance subscriber and assignment of benefits is appropriately entered in the patient information section of the electronic health record.
Creates Center and field appointments; documents and updates in the scheduling system related to appointment date/time/practitioners, etc.
Ensures that all schedules are closed at the end of the day with no pending appointments.
Prevent hospital readmission
Schedules post hospital discharge visits as requested by physician office or care team member.
Working hours: 8:00 AM - 5:00 PM
a. Meets or exceeds quality metrics for member telephone interaction.
b. Meets or exceeds established production metrics for outbound telephone call volumes. Reviews and updates Member demographics (i.e. address, telephone numbers, etc. in the electronic medical record(s)
c. Monitor and request supplies as needed.
d. Perform all duties assigned by a superior which may include providing back up for the wellness assessment referral queue, and documenting all scheduled post hospital discharge visits in appropriate log.
e. Maintains accurate and organized call lists.
f. Travels to other Service Centers for coverage as needed.
- Ability to answer phones, perform multiple tasks and work independently.
- Must be highly organized and able to work in a fast-paced environment.
- Able to develop and maintain professional, service-oriented working relationships with members, co-workers and supervisors.
- Professional, strong customer service and communication skills are vital.
- Display a high level of integrity and respect for confidentiality, and adhere to regulatory and PH policies and procedures.
- Ability to collaborate effectively with others in planning, problem solving, and completing work assignments.
Must have qualifications/experience:
1. High school diploma and/or GED
2. Minimum of 2 years experience in medical office preferred
4. Experience with general office equipment and computer software systems (i.e. electronic medical record, billing software, Microsoft Office Pro, etc.)
Please apply online
Resumes may be sent to firstname.lastname@example.org with Admin-LA in the subject line of the email. Thank you!
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