Direct Lending Concierge

  • location: Troy, MI
  • type: Temp to Perm
  • salary: $14.50 per hour
easy apply

job description

Direct Lending Concierge

The Contact Center Representative ("CCR") will be responsible for making outbound calls to targeted lending customers, and answering inbound telephone calls from lending customers regarding a new mortgage or questions and issues on their current loans (e.g. payment information, online support, payment options, document questions). This position will be primarily responsible for making warm and cold outbound calls to customers and potential customers on lead lists relative to current direct lending sales campaigns. Through the course of these conversations, the CCR will transfer the call to the appropriate department to assist them and also create detailed documentation to ensure inquiries are handled in an accurate and timely manner.

Responsibilities:
Provide customers with information and education about basic products and services to generate additional revenue
Create sales referrals that include detailed prospect and product information
Transfer customers to licensed loan officers to answer questions and overcome customer objections in order to close sales opportunities
Amount of time spent in Sales, Customer Service and Operations/Training will be variable based on day to day business needs
Handle general customer inquiries and transfer to the appropriate area for resolution
Use problem solving skills, paired with knowledge of procedures, to identify and communicate appropriate, accurate solutions to customers
Escalate issues to management and/or second levels appropriately
Document case details in a thorough, accurate manner
Capture complaint and Voice of the Customer feedback
Document and perform customer account maintenance
Meet and exceed customer satisfaction expectations

Working hours: 10:00 AM - 7:00 PM

Skills:
Provide customers with information and education about basic products and services to generate additional revenue
Create sales referrals that include detailed prospect and product information
Transfer customers to licensed loan officers to answer questions and overcome customer objections in order to close sales opportunities
Amount of time spent in Sales, Customer Service and Operations/Training will be variable based on day to day business needs
Handle general customer inquiries and transfer to the appropriate area for resolution
Use problem solving skills, paired with knowledge of procedures, to identify and communicate appropriate, accurate solutions to customers
Escalate issues to management and/or second levels appropriately
Document case details in a thorough, accurate manner
Capture complaint and Voice of the Customer feedback
Document and perform customer account maintenance
Meet and exceed customer satisfaction expectations

Education:
High School

Experience:
Entry Level

Qualifications:
1 year customer service, mortgage industry, or call center experience
Mortgage experience preferred
Sales experience preferred
Excellent verbal and written communication skills, as well as strong listening skills.
Must have good telephone technique with well-developed customer service skills.
Exceptional analytical and problem solving skills and an ability to think quickly under pressure.
Demonstrated ability to look for ways to improve and promote quality.
Ability and willingness to work in a team environment.
Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs.
Ability and willingness to work the varying shifts including evenings and weekends.


Apply Online!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs

    OR RN

  • location: Detroit, MI
  • job type: Temporary
  • salary: $20 - $60 per hour
  • date posted: 11/22/2019

    Oncology RN

  • location: Detroit, MI
  • job type: Temporary
  • salary: $20 - $60 per hour
  • date posted: 11/20/2019

    Oncology RN

  • location: Detroit, MI
  • job type: Temporary
  • salary: $20 - $60 per hour
  • date posted: 11/15/2019