Customer Service Representativve

  • location: Birmingham, AL
  • type: Permanent
  • salary: $15.50 per hour
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job description

Customer Service Representativve

Call Center Representative Inbound

Great opportunity to join a Fortune 50 company!
Randstad is seeking customer service professionals to fill several Payment Plan Representative positions for our client, a Fortune 50 insurance and financial services company in Birmingham,AL. This is a Direct Hire opportunity!

Responsibilities:
--Provide knowledgeable support to both internal and external customers by servicing the company's billing and payment plans.
--Assist customers to resolve errors and issues relative to bills, invoices, and payments.
--Answer incoming calls throughout the day.
--Perform back-office and administrative duties such as error code research and resolution, depending upon the needs of the department.

Hours of Operation: 7:45 AM - 9 PM Must be available for a shift within these hours

Working hours: 7:45 AM - 9:00 PM

Skills:
--Solid analytical, critical thinking and research skills are needed in order to problem solve and meet customer expectations
--Support Flexible billing options program
--Respond both orally and in writing to inquiries from policyholders, Agency force, general departments, regulatory departments, mortgage companies, banks, claim representatives, and department employees
--Provide exceptional customer service and build positive relationships with both internal and external customers.
--Perform account maintenance for accounts
--Navigate and use multiple computer applications simultaneously to respond to internal/external customer inquiries.
--Apply process guidelines and use independent judgment, reasoning, and critical thinking to make decisions.
--Excellent verbal, written and interpersonal skills
--Ability to problem solve using basic math calculations
--Previous customer service experience a plus
--Must be able to work in a fast-paced, heavy workload, and multi-task environment.
--Motivated to meet goals and metrics
--Reliable, dependable, and ready to start a career

Education:
High School

Experience:
Entry Level

Qualifications:
--High School Diploma or equivalent required
--Must have open availability to be able to work within the hours of operation: Monday-Friday, 7:45am to 9pm. Work hours and days of operation are subject to change as needed to sustain high levels of customer service. May be required to work irregular or non-standard hours.
--Hours for training will be Monday-Friday 8:15 AM to 4:30 PM
--All employees hired will have a 24-month incumbency period (beginning on the effective date of hire/transfer) which must be met before the employee can post for any other internal position.
Exceptions to this incumbency period may be considered for promotional opportunities and will be considered on an individual basis, consistent with business needs and management approval

--The position is subject to Telephone Monitoring and Recording for quality assurance and training purposes
--Must be able to pass a background check and drug test


Location: Birmingham, AL
Pay Rate:$15.50 (full benefits package)

Qualified and interested applicants please apply and submit resume:
Lynda.Jimenez@randstadusa.com
or text:
602-730-0293

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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