Technical Support Agent
What will your next job look like? Will it provide hands-on, technical and customer-facing training designed just for you-the eager self-starter? Will you have the perfect balance of being part of an established company, with a start-up, entrepreneurism like no other in the industry? Have strong technical aptitude? Imagine what a 6-week training class, and the full weight of Dell behind you, will do for your career. If you have an entrepreneurial spirit and a customer-first mentality, we can teach you the rest. If this is the job you dreamed-then a Technical Support Agent role at Dell might be perfect for you. Dell is a 100,000 member-strong, global company, with sights set on changing the world. As a Technical Support Agent, you will be resident problem-solver, providing front-line support for Dell's ProSupport group. In this role, you will have the opportunity to use your expertise to identify issues, investigate root causes, and recommend solutions. You will have the opportunity to partner with our highly skilled technical advisors, who provide solutions to our customer's most complex issues. You can be a hero by being the first person to resolve our customers IT issues, but you will have the backing of our technical support team as the complexity of issues increases. This is the reason our Technical Support Agents go on to do such great things in their career. They are receiving world-class training, on the job.
Provide an extraordinary customer service experience
Collaborate with peers, team leads, and engineers, and third party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution
Follow up with customers to ensure accurate resolution for their technical issues
Document problems, diagnostics, interactions, next steps, and solutions implementation in a CRM tool
Working hours: 6:00 AM - 5:00 PM
Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change
Must have a passion for learning and demonstrable intellectual curiosity
Able to manage competing demands, multiple priorities, while remaining adaptable and flexible
What positions we're held previously that have been hired in and thrived as a Client Tech Support?
Tech support roles(i.e. Sprint, ATT, call center etc..) with strong customer service. Need to have a solid establish work history. Logical thought process is key to be successful in this role. Need to be a self-starter and wanting to grow into a career.
Manager is open to candidates with the following:
A strong customer service background who have experience working face to face with customers, especially via phone or email over a period of time.
Candidates that have a technical hobby, like building and/or troubleshooting their own computer.
1-2 two years?? experience in a technical support or customer service role
Comp TIA certification a plus
High School Diploma or equivalent
Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization
Apply now or email resume to firstname.lastname@example.org or call 405/865-7603
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