Customer Service Representative

  • location: San Antonio, TX
  • type: Temporary
  • salary: $14.31 per hour
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job description

Customer Service Representative

Randstad is currently seeking Customer Service Representatives for a Fortune 7 Health Insurance Company in San Antonio, TX (Zipcode: 78238). Interested candidates should send their resume to kevin.tran@randstadusa.com with the posting job title and location attached to the email along with your contact information. This position is a 3 month potential Temporary opportunity starting on 1/06/2020 paying $14.31/hour. Interested candidates must be available to work M - F: 7:00 AM - 8:00 PM; Saturday & Sunday: 8:00 - 4:30 (8 hour shift TBD)

Responsibilities:
+ Act as initial point of contact for Prior Authorization requests from members, providers, and other callers through the algorithm driven automated criteria based prior authorization process.
+ Maintains complete, timely and accurate documentation of all approvals and denials.
+ Non-yes/no and non-black and white criteria will be transferred to a technician.
+ All clinical questions and judgment calls will be transferred to the pharmacist.

Working hours: 7:00 AM - 10:00 PM

Skills:
+ Ability to effectively communicate with members and prescribers while managing multiple software systems
+ Accountable and results driven
+ Critical thinker/problem solver
+ Receptive to constructive feedback and flexible in adapting to change
+ Ability to effectively plan, prioritize, and organize time and workload

Education:
High School

Experience:
Entry Level

Qualifications:
+ High school/GED or equivalent
+ 1+ years of customer service experience


1.???????????????? Is the LOCATION commutable for you based on the Zip Code?
2.???????????????? Do you have 1+ year of customer service experience?
3.???????????????? Would you be interested in a potential temporary opportunity?
4.???????????????? Would $14.31 per hour be an acceptable target rate of pay for you?

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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