Bilingual Call Center Representative Inbound

  • location: Mather, CA
  • type: Temporary
  • salary: $15 per hour
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job description

Bilingual Call Center Representative Inbound

Randstad is now recruiting Bilingual Call Center Representatives for a large company in Rancho Cordova, CA 95655! In this position you will be responding to telephone inquiries and reservation requests using standard scripts and procedures. The pay for this position is $15/hr and you must be Bilingual in English and Spanish. This is a great opportunity to work for a great company so apply today for your chance!

Responsibilities:
??? Responds to telephone inquiries and reservation requests using standard scripts and procedures.
??? Gathers information, researches/resolves inquiries.
??? Communicates appropriate options for resolution in a timely manner.
??? Informs customers about services available and assesses customer needs.
??? Escalates inquiries to appropriate staff as required.
??? Responds to voice mails left after hours.
??? Escalates calls with issues requiring more in-depth research to the Subject Matter Experts.
??? Respond to IM and email based communication

Working hours: 8:00 AM - 5:00 PM

Skills:
--Strong Customer Service Background and skills
--Strong telephone skills including inbound and outbound calls
--Articulate, customer focused and possess proper telephone etiquette
--Demonstrated computer proficiency and the ability to maneuver and navigate between computer screens and programs
--Bilingual in English and Spanish

Education:
High School

Experience:
Entry Level

Qualifications:
??? Minimum six months experience in customer service/call center environment
??? Ability to type 40 wpm
??? High school diploma or equivalent


Apply now by attaching your resume to this application or send it directly to Jason.Duggan@randsatdusa.com with a subject of "Rancho Cordova Bilingual CSR"

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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