Customer Service Representative

  • location: Richardson, TX
  • type: Temporary
  • salary: $14.94 per hour
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job description

Customer Service Representative

Randstad is currently seeking Customer Service Representatives for a Fortune 7 Health Insurance Company in Richardson, TX (Zipcode: 75081). Interested candidates should send their resume to kevin.tran@randstadusa.com with the posting job title and location attached to the email along with your contact information. This position is a 4 month potential Temporary opportunity starting on 12/16/2019 paying $14.94/hour. Interested candidates must be available to work Training hours 8-4:30 CST for 3 weeks. Permanent schedules will be assigned based off business needs

Responsibilities:
+ Provides support to the Prior Authorization Department in meeting client expectations regarding efficiency, service levels, privacy maintenance and quality of decision-making.
+ Responsible for maintaining compliance with ERISA, CMS, and client specific requirements.
+ Works as part of the team to meet business unit objectives.
+ This position is also responsible for receiving calls from physician offices and providing professional and courteous assistance to all callers through the criteria-based process.
+ Maintaining complete, timely, and accurate documentation of all requests, communicating to the physician???s office, pharmacies, intake etc. as needed, and transfers all clinical questions and judgement calls to the Pharmacy Technician or Clinical Pharmacist as needed

Working hours: 8:00 AM - 4:30 PM

Skills:
+ Strong Attention to detail
+ Excellent verbal and written communication and interpersonal skills w/ ability to maintain patient confidentiality
+ Proficient computer skills and the ability to navigate in a Windows based environment
+ Ability to follow directions, and adapt in dynamic work environment; ability to adapt to change and remain flexible

Education:
High School

Experience:
Entry Level

Qualifications:
+ High School Diploma or GED required.
+ 1 years of call center/customer service experience
+ medical terminology is preferred but not required


1.???????????????? Is the LOCATION commutable for you based on the Zip Code?
2.???????????????? Do you have 1+ year of customer service experience?
3.???????????????? Would you be interested in a potential temporary opportunity?
4.???????????????? Would $14.94 per hour be an acceptable target rate of pay for you?

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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