Customer Service Advanced Level

  • location: Jacksonville, FL
  • type: Permanent
  • salary: $14.50 per hour
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job description

Customer Service Advanced Level

A professional, technology focused company is looking for an experienced customer service agent to join their team! This is a direct hire - you would be their employee day one. Absolutely realistic room for growth within a large, reputable company! Candidate must have solid, consecutive experience (2+ years in one company) as a higher level CSR. Schedule must be flexible to accomodate Monday-Thursday 9AM-6PM and Fridays from 12-9PM. We are looking for a confident, organized, dependable worker - someone comfortable taking initiative and using sound judgement to make important decisions.

Responsibilities:
- Convey enthusiasm while communicating with customers via phone, email or other forms of communication
- Communicates across departments as necessary and in compliance with inter-departmental expectation
- Research information using all resources to resolve inquiries or potential issues
- Document customer interactions and notify managers of any trends

Working hours: 9:00 AM - 6:00 PM

Skills:
Communication skills
Product knowledge
Problem-solving skills
Patience
Positive attitude
Positive language
Listening skills
A willingness to go the extra mile
Personal responsibility
Confidence
Tenacity
Authenticity
Adaptability
Attentiveness
Desire to learn
Professionalism
The ability to respond quickly
Time management skills
The ability to let it go

Education:
High School

Experience:
Experienced

Qualifications:
- High school with some college preferred
- 2+ years' customer service experience (consecutively)
- MUST be able to pass a 10-panel drug screening as well as Criminal Background Check
- Proficiency with general computer applications as MS Office and ability/openness to learn new software applications
- Excellent communication and listening skills
- Handles repetitive tasks while maintaining detail orientation and customer focus
- Flexible and dependable team player


Please apply using the link on this page - don't forget to attach your resume! No resume - no consideration. In addition, please email your resume to Meaghan.McCahill@randstadusa.com. Client is actively interviewing and looking to make decisions ASAP!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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