Call Center Representative (Bilingual)

  • location: Mather, CA
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Call Center Representative (Bilingual)

Randstad has an exciting position currently available in the Rancho Cordova area! We are looking for bilingual customer service representatives to join this growing team!

Responsibilities:
-Responds to telephone inquiries and reservation requests using standard scripts and procedures.
-Gathers information, researches/resolves inquiries.
-Communicates appropriate options for resolution in a timely manner.
-Informs customers about services available and assesses customer needs.
-Escalates inquiries to appropriate staff as required.
-Responds to voice mails left after hours.
-Escalates calls with issues requiring more in-depth research to the Subject Matter Experts.
-Respond to IM and email based communication

Working hours: Monday-Friday, 8:00 AM - 5:00 PM

Skills:
-Customer Service
-Data Entry/Typing
-Ability to work in a fast-paced environment

Education:
High School

Experience:
Experienced

Qualifications:
-High School Diploma/Equivalent
-1-3 years of previous experience in customer service/call center
-Bilingual (English/Spanish)


Please feel free to contact us if you have any additional questions!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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