Call Center Representatives in Duluth, GA

  • location: Duluth, GA
  • type: Temp to Perm
  • salary: $15 - $15.25 per hour
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job description

Call Center Representatives in Duluth, GA

Looking for a new job opportunity in 2020? Randstad is going to be working on some great opportunities in 2020. We are seeking Customer Service Representatives for our client, a world-class leader in the healthcare/insurance industry! Let Randstad take you into the New Year, and guide your first few steps into that next great venture. If you have a positive, professional demeanor, and understand the importance of making and keeping loyal customers happy, this is perfect for you!

We would like to partner with the best available talent in the Duluth market and work together for one common goal! Your success! The first step will be to forward a copy of your current resume to me, and make sure that your contact information is up to date. I can contact you via phone to discuss open opportunities, so please make sure your voicemail is empty so we can leave the important messages. Always remember, communication is the key to your success!

Responsibilities:
Description:
??? Be available to handle member inquiries
??? Represent Health Plan by answering and documenting all incoming contacts to determine their nature and respond to complex calls related to specialized product lines or queues
??? Respond with empathy to complaints and concerns from members concerning health plan benefits and account status
??? Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns
??? Document according to procedure, Assist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention and making return contact as warranted
??? Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery

Working hours: 8:00 AM - 8:00 PM

Skills:
Requirements:
--2+ years of customer service experience within environment
--Must have excellent verbal and written communication skills
--Must be able to complete on-boarding documents before required dead-lines
--Must be able to type at least 30 WPM
--Computer proficient
--Must be flexible to have 100% attendance for the 1st 90 days
--Must have at least a High School Diploma or GED

Education:
High School

Experience:
Experienced

Qualifications:
Pay: $15.00-$15.25 per hr
Duluth, GA 30096
6 months (temp-perm opportunity)


Please respond by emailing me your updated resume to marci.cohen@randstadusa.com.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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