Call Center Representative Inbound

  • location: Milwaukee, WI
  • type: Temp to Perm
  • salary: $16 per hour
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job description

Call Center Representative Inbound

The Customer Service Representative position interacts with customers and medical service providers processing information in response to general inquiries, concerns, and requests about products and services.

Responsibilities:
Provide accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions

Document all customer interacts

Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations

Provide direction on the usage and benefits of self-service tools

Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist

Working hours: 8:00 AM - 7:00 PM

Skills:
Positive and energetic personalities strongly preferred

Ability to learn quickly and adapt to a fast paced production environment.

Ability to efficiently operate a computer and knowledge of Microsoft Office applications

Education:
High School

Experience:
Entry Level

Qualifications:
High School Diploma or Equivalent required

Call center experience required


TO APPLY email resume to cameron.neal@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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