Call Center Representative Inbound (In Center)

  • location: Benton Harbor, MI
  • type: Temp to Perm
  • salary: $12 - $14 per hour
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job description

Call Center Representative Inbound (In Center)

Are you looking for a new career? Do you thrive in a fast paced environment? Is one of your passions helping people? If so, we have an amazing opportunity for you! We are currently adding to our team at Whirlpool Corporation's Fortune 500 Trade Customer Support center. This is a long-term temp to perm opportunity.

We are currently hiring for in-center agents at a full-time capacity (40 hours per week). Competitive pay rates - $12.00/hr (without 4-year degree) and $14.00/hr (with 4-year degree). As a requirement of the position, you should have open availability Monday-Friday, 8 AM EST - 8 PM EST and Saturday, 8 AM EST - 5 PM EST, as you could be scheduled to work at anytime during the hours noted. Additionally, you may be scheduled to work as late as 10 PM during promotional season (June-July and November-December).

Our perks include:

*Weekly pay
*Medical benefits + 401K
*Referral bonuses
*Appliance discounts, and so much more!

Whirlpool Corporation (NYSE: WHR) is the world's leading major home appliance company, with approximately $21 billion in annual sales, 92,000 employees and 70 manufacturing and technology research centers (2017).

Responsibilities:
As a Customer Service Representative, you will support our trade partners, consumers, and internal process partners by phone. Activities include; working with 3rd party companies, resolving customer inquiries regarding order status and appliance deliveries using a designated computer system. Will use multiple computer programs to research and find solutions for the store representative or customer. Calls are inbound and volume fluctuates depending on the time of year. This position does not require selling.

Working hours: 8:00 AM - 8:00 PM

Skills:
- Professionalism
- Ability to grasp new concepts quickly with minimal assistance
- Effective written and verbal communication skills and problem-solving ability
- Predictable attendance
- Proficient in typing and data entry
- Intermediate computer skills and Windows experience

Education:
High School

Experience:
Experienced

Qualifications:
- High School Diploma or GED (proof required during screening process)
- One year customer service experience required, previous call center experience is a plus
- Logistics knowledge is helpful
- Background and drug screening required for hire


Please be sure to include your most recent resume when applying and to keep an eye on your email inbox. Apply today! We'll be in touch soon!

For questions, email crystal.bouskill@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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