Customer Rating Specialist

  • location: Worcester, MA
  • type: Temp to Perm
  • salary: $17 per hour
easy apply

job description

Customer Rating Specialist

Randstad in partnership with The Hanover Insurance Group are actively seeking multiple Rating Specialists to join their Commercial Lines Service Operations team on a Temp to hire basis, beginning in July 2019, located at their corporate office in Worcester, MA. The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative environment that fosters development and growth.

What's in it For You?
-Target Start Date: 4/6/2020
-Career Development: 6 months temp to hire employment with comprehensive job training and continued mentorship ongoing.
-Starting pay: $17.00 / hour. Expectation is that this rate increases and transfers into a salary upon converting to a Hanover employee.
-Schedule: Monday-Friday 8:00 am - 4:30 pm; averaging 38.75 hours per week.
-Benefits: Yes, both as a temp and when permanent with Hanover.


Position Overview/Summary:
As a Rating Specialist in Commercial Lines Service Operations, you are responsible for determining the premium for risks using automated and/or manual methods. In addition, you are also responsible for processing subsequent transactions and the issuance of policies using a variety of systems and resources including, but not limited to POS, PMS, ACT, Policy Creator, Microsoft Excel, and iBank. Work completed by these individuals must meet quality and service standards.

Responsibilities:
-Developing knowledge of rating 1-3 lines of business using automated and/or manual methods.
-Completing timely and accurate issuance of CL policies, quotes, endorsements, and subsequent transactions using automated and/or manual rating methods.
-Formulating partnerships with CL Underwriters and Underwriting Technicians to deliver a timely and accurate product to customers, agents and insured??s.
-Interprets issuance and rating instructions from Underwriters for new business, renewals, policy quotes, endorsements, rewrites, and cancellations for small and middle market business.
-Provide customer service support for agents and insured??s, handling various inquiries, resolving any errors and requests.
-Stays current with changing conformance or compliance issues, as well as procedural, system and/or workflow changes.

Working hours: 8:00 AM - 4:30 PM

Skills:
Position Requirements:
-Associate's Degree preferred but not required; 2+ years or more of relevant insurance industry experience preferred as well as hospitality, and retail experience.
-Technology proficiency in MS Office Suite.
-Demonstrates a "do it right the first time" attitude. Takes pride in producing a professional work product.
-Customer Service focus, anticipates customer needs on a daily basis.

Education:
High School

Experience:
Entry Level

Qualifications:
Essential Skills and Experience:
-Associates Degree preferred but not required; 2+ years or more of relevant insurance industry experience preferred as well as hospitality, and retail experience.
-Ability to work extremely well independently AND serve as a team player.
-Recognizes discrepancies in data/information, brings them to the attention of appropriate parties or resolves them. Demonstrates a proactive attitude in the resolution of such discrepancies.
-Strong communication skills; both verbal and written.


Please submit your updated resume to on-site Account Manager, Ashley Piascik at ashley.piascik@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs