Customer Service Intermediate level

  • location: San Antonio, TX
  • type: Temporary
  • salary: $15 per hour
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job description

Customer Service Intermediate level

Randstad is seeking the ideal candidate to work a contract position with a well-known healthcare company in your area. Please see the details below and apply with your resume.

Schedule: Monday - Friday; hours will vary between 7am-7pm, must be flexible
Dress Code: Business Casual

Responsibilities:
Candidate will contribute to the success of the company's business strategy by collecting broad based information and gathering resources and data in order to arm the team with the tools necessary to enhance consumer engagement, choice, and trust. If you thrive in a fast paced, metric driven work environment and enjoy working with people, this may be the role for you.

Working hours: 7:00 AM - 7:00 PM

Skills:
- Take inbound calls to engage members and/or providers to verify clinical information
- Handle customer inquiries both telephonically and by fax
- Document all call information according to standard operating procedures and attach clinical information when necessary
- Identify and escalate issues

Education:
High School

Experience:
Experienced

Qualifications:
Role Essentials
?? High School Diploma or equivalent
?? Ability to multitask within several computer systems while on the phone
?? Aptitude for quickly learning and navigating new technology systems and applications


?? Excellent oral communication skills
?? Must have basic computer skills/typing ability
?? Proficiency in Microsoft Office applications, including Word and Excel

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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