Call Center Representative

  • location: Milwaukee, WI
  • type: Temporary
  • salary: $16 per hour
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job description

Call Center Representative

Do you enjoy working in a family-oriented, healthcare environment while providing excellent customer service? One of the country's premiere providers of dental insurance with a reputation for putting customers first is building a committed team around a common purpose with the passion, perseverance and focus needed to achieve their mission of improving the oral health of all.

Responsibilities:
The Customer Service Representative I, position interacts with customers and medical service providers processing information in response to general inquiries, concerns, and requests about products and services. The CSR I must project a professional company image and provide superior customer service by corresponding with customers via any of customer contact channels.

-Provide accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.
-Document all customer interactions.
-Educate customers and dental professionals on eligibility, benefits, claims payment, and authorization

Working hours: 8:00 AM - 8:00 PM

Skills:
-Proficiency with MS Office
-Ability to work independently
-Critical thinking; problem-solving skills

Education:
High School

Experience:
Entry Level

Qualifications:
-2 years of call center experience
-High school diploma or equivalent
-Proven professional verbal and written communication


TO APPLY: email your resume to cameron.neal@randstadusa.com

**FOR AN IMMEDIATE RESPONSE: email your resume and then text 954-406-2957 with your name, job title & location*

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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