Call Center Representative Inbound

  • location: Moosic, PA
  • type: Temp to Perm
  • salary: $17 per hour
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job description

Call Center Representative Inbound

Randstad is now recruiting Call Center Representatives for a large financial company in Scranton, PA 18507! In this position you will be answering inbound calls regarding questions or issues regarding their accounts received via phone and/or email correspondence. The pay is $17/hr and you must be available to work 9:30-6pm Tuesday-Saturday. Requires at least a High School Diploma or GED and at least 1 year of call center experience. Apply now for your chance to work for this great company!

Responsibilities:
Assists customers with questions or issues regarding their accounts received via phone and/or email correspondence.
Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
May require advanced knowledge of the organization, products and/or services.
Must have good communication and problem-solving skills.
May research issues or transfer to a research function.
May involve cross selling or up selling of other financial products.
Handles customer calls with somewhat more complexity.

Working hours: 9:30 AM - 6:00 PM

Skills:
Customer Service
Communication
Ability to Multi Task

Education:
High School

Experience:
Entry Level

Qualifications:
At least a High School Diploma or GED
At least 1 year of call center experience
Financial experience is a plus


Apply now by attaching your resume to this application or send it directly to Jason.Duggan@randstadusa.com with a subject of "Scranton CSR"

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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