Call Center Representative Inbound

  • location: Clearwater, FL
  • type: Temp to Perm
  • salary: $16 - $18 per hour
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job description

Call Center Representative Inbound

Randstad is working with a Credit Call Center in the Clearwater, FL area. They are seeking a full time employee from 8:30am-5:30pm, Monday-Friday as a Call Center rep. This role will not only handle high volume calls, about 80-100+ calls per day, but also the research revolving each call coming in.

Responsibilities:
Processing a high volume of consumer requests received via phone
Document consumer interactions as outlined in standard procedures
Enhancing organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishment
Identify and alert leadership of trends on consumer calls/requests
Ensure individual key performance indicators are met
Update job knowledge by participating in educational opportunities

Working hours: 8:30 AM - 5:30 PM

Skills:
Ability to articulate in a professional manner
Proficient in Microsoft Office Suite
Ability to handle high volume inbound calls

Education:
High School

Experience:
Experienced

Qualifications:
2+ years of customers service experience
Call center experience
Experience working with a Credit Bureau


If you are a good fit for this position and if you are interested please respond back to my email address with your updated resume as a Word Document and best number to discuss today. Email me at Lindsey.Garbelman@randstadusa.com with subject "Collection

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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